Privacy Policy of EPBS-Solutions Unipessoal Lda.

Introduction

At EPBS-Solutions Unipessoal Lda. (hereinafter "EPBS-Solutions"), we are committed to protecting your privacy and security. This Privacy Policy explains how we collect, use, share, and protect your personal data, in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and other applicable national legislation.

We ensure that all transactions made on our website are secure, adopting appropriate technical and organizational measures to protect your data.

Data Controller

EPBS-Solutions Unipessoal Lda. is the entity responsible for processing your personal data. You can contact us via info@epbs-solutions.com for any issues related to your data.

What Personal Data Do We Collect?

We collect only the data strictly necessary for the purposes stated below. Examples:

• Name, NIF (tax identification number), address, email, phone number, date of birth;
• Order history, billing data;
• Product preferences and interests;
• Photos and videos (in cases of warranty requests);
• IP address and browsing data (via cookies);
• Bank details (IBAN) exclusively for refunds.

Purposes of Data Processing

Personal data is used for:

• Registration and online purchases (customer account management, orders, contacts, history);
• Billing and compliance with tax obligations;
• Warranty and repair management (including proof via photos/videos);
• Returns and refunds;
• Marketing communications, if you give your consent;
• Website security and improving browsing experience (cookies).

Legal Basis for Processing

We process your personal data based on:

• Performance of a contract (Art. 6(1)(b) of the GDPR): e.g., orders, billing;
• Compliance with a legal obligation (Art. 6(1)(c)): e.g., communication with the Tax Authority;
• Consent of the data subject (Art. 6(1)(a)): e.g., sending marketing communications;
• Legitimate interest (Art. 6(1)(f)): continuous improvement of the website and statistical analysis.

Data Retention

We retain your data for the period necessary to fulfill the purposes. In particular:

• Transaction data: 10 years, by legal obligation;
• CCTV data (in physical stores): 30 days, as required by law;
• Marketing data: until you withdraw your consent.

Sharing Data with Third Parties

We may share your data with:

• The Tax Authority and other public entities;
• Carriers (for order deliveries);
• Payment platforms, such as Easypay;
• Evaluation platforms, with your consent.

These partners are required to respect the confidentiality and security of your data.

International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that this is done with adequate safeguards, such as standard contractual clauses or adequacy decisions by the European Commission.

Data Subject Rights

You have the right to:

• Access;
• Rectification;
• Erasure (“right to be forgotten”);
• Restriction of processing;
• Portability;
• Objection;
• Withdrawal of consent (at any time, without affecting the legality of processing before the withdrawal).

To exercise these rights, contact us at info@epbs-solutions.com, with the subject “GDPR + [your name]”, identifying yourself in the body of the email.

Use of Cookies

We use cookies to improve your browsing experience. These cookies can be:

• Essential, for website functionality;
• Performance analysis, for statistical purposes;
• Functional, to remember preferences;
• Marketing, for personalized offers (with your consent).

When you visit our website, you can accept or reject cookies through the cookie banner and/or your browser settings.

For more details, please refer to our [Cookie Policy].

Legal Procedures and External Platforms

EPBS-Solutions is not responsible for mandatory processing carried out by entities such as:

• Tax Authority, courts, ASAE, Complaint Book, etc.

EPBS-Solutions is also not responsible for data voluntarily sent by customers through external means (e.g., social media, informal email).

Privacy Policy Updates

This policy may be updated at any time. The date of the last update will always be indicated. In case of significant changes, we will inform you via the website or other appropriate means.

Last update: April 10, 2025